Cancelling a digital service — what applies and what doesn't.

No physical "returns"

Saunjdya provides a digital matrimonial service — profile registration, discovery and matching — not a physical product. A traditional "product return" therefore does not apply. What can apply is cancellation of the service, described below.

Cancellation by you

• You may request cancellation of your registration or membership where applicable — by using Deactivate or Delete my data in your account Settings, through your agent, or by writing to us.
• Cancellation does not automatically mean a refund is due. Whether any amount is refundable is determined by our Refund Policy and applicable law.
• Once a profile has been successfully activated or the service has been used, cancellation may not automatically qualify for a refund — the service paid for has been delivered.
• If you cancel before the service is activated (for example, a payment went through but the profile was never created), that situation is treated as a failed/unused transaction under the Refund Policy.

Suspension or termination by Saunjdya

• Saunjdya may suspend or terminate an account for misuse of the platform, fraudulent activity, abusive or disrespectful behaviour towards other members, providing false information, violation of our Terms & Conditions or other policies, or other legitimate reasons.
• If an account is suspended or terminated because of the user's own misconduct, this does not create a refund entitlement.
• Where reasonably possible, we will inform the member of the action taken on their account.

What happens after cancellation

• Deactivation pauses all profile visibility; you can reactivate within your validity period.
• Deletion permanently removes your profile, photographs, requests and messages, as described in the Privacy Policy.
• Payment records may be retained where required for accounting and legal purposes.

How to request cancellation

Write to saunjdya@gmail.com from your registered contact details (contact details are on our Contact Us page), mentioning your registered mobile number and User ID. Members can also use the self-service options in Settings or ask their agent for help.

Related pages: Refund Policy · Terms & Conditions · Privacy Policy